1planhost 'apology' - refund my money, fuckers!
After about 4 days (i.e. just long enough to TOTALLY screw any income my websites were making!) 1planhost, useless bastards that they are, finally threw in the towel and admitted that they had fucked up. And let's face it, 1planhost had already cost ME ALONE about $4,000, so I'd imagine the total cost to the poor bastards trying to host with these 1planhost morons to be in the millions
Below is the 'apology'. They can't even address the customer by name, now that really IS (not) customer service, 1planhost you losers!
Needless to say, it didn't help at all to know that they would add 'more dedicated staff' (i.e. more Texan Bimbos - 'Have a Great Day' or more indian non-english speakers). I'd rather have had my money back as tehy promise on their website
Whatever, here it is. Have a laugh at how shit 1planhost are at even apologising for the screwup of teh DECADE.
From: support@1planhost.com
Subject: 1PlanHost.com Server and Network Migration
Date: 21 April 2006 18:39:36 GMT+02:00
To: admin@x.com
Dear 1Planhost.com Clients, We would like to apologize for any inconvenience you are currently experiencing with your web hosting or email service. We have added more dedicated staff in helping to resolve these issues as quickly as possible. Please do know we are working around the clock resolving each of the remaining issues carefully for a permanent fix. We have also moved support HelpDesk tickets that were created more than 24 hours ago into a separate folder and ask if you are still currently having any issues, to please submit a new ticket and we will gladly resolve issues as they come in. Many of the tickets submitted earlier have been resolved and rather then going through 1000+ resolved tickets, we would like clients to open new tickets at https://www.1planhost.com/esupport if a problem persists and we can fix them right away as they come in. I would also like to say that phone support is fully functional and can be reached by dialing 877-HOST-PLUS. It will not be possible to speak to everyone by phone so please be patient and do submit a trouble ticket as that will still be the fastest method of resolution. Again, we do apologize for any inconvenience this migration has caused and look forward to resolving any issues and doing whatever it takes to make our customers happy. We look forward to a long lasting relationship with all of our clients, Thank you for your continued business and patience,
Below is the 'apology'. They can't even address the customer by name, now that really IS (not) customer service, 1planhost you losers!
Needless to say, it didn't help at all to know that they would add 'more dedicated staff' (i.e. more Texan Bimbos - 'Have a Great Day' or more indian non-english speakers). I'd rather have had my money back as tehy promise on their website
Whatever, here it is. Have a laugh at how shit 1planhost are at even apologising for the screwup of teh DECADE.
From: support@1planhost.com
Subject: 1PlanHost.com Server and Network Migration
Date: 21 April 2006 18:39:36 GMT+02:00
To: admin@x.com
Dear 1Planhost.com Clients, We would like to apologize for any inconvenience you are currently experiencing with your web hosting or email service. We have added more dedicated staff in helping to resolve these issues as quickly as possible. Please do know we are working around the clock resolving each of the remaining issues carefully for a permanent fix. We have also moved support HelpDesk tickets that were created more than 24 hours ago into a separate folder and ask if you are still currently having any issues, to please submit a new ticket and we will gladly resolve issues as they come in. Many of the tickets submitted earlier have been resolved and rather then going through 1000+ resolved tickets, we would like clients to open new tickets at https://www.1planhost.com/esupport if a problem persists and we can fix them right away as they come in. I would also like to say that phone support is fully functional and can be reached by dialing 877-HOST-PLUS. It will not be possible to speak to everyone by phone so please be patient and do submit a trouble ticket as that will still be the fastest method of resolution. Again, we do apologize for any inconvenience this migration has caused and look forward to resolving any issues and doing whatever it takes to make our customers happy. We look forward to a long lasting relationship with all of our clients, Thank you for your continued business and patience,
posted by Hotchill.com suck | 8:21 AM
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