1planhost support system a dismal failure

Here's one thing those useless clowns at 1planhost are REALLY good at - automated canned responses. When you submit a ticket, you'll get one of these suckers back within the hour.

Don't be fooled tho. It doesn't mean that anyone at 1planhost has your best interests at heart, rather the reverse. Once 1planhost have your money, they don't give a SHIT about you.

I've actually had to submit tickets to find out what the hell 1planhost did to previous tickets

Yes, that's right folks. If 1planhost dont like your question (such as 'my website is down can you please retart it - something that generally happens at least once a day) then 1planhost just ignore the ticket. Putting it on 'closed' staus is a fave.

BTW, when your 1planhost site becomes unavailable, you MUST ask for them to restart it because those useless bastards 1planhost won't restart it unless you point out it's down. 1Planhost wil then LIE TO YOU and say 'it isnt down' when you can PROVE otherwise. 1Planhost - lying scammers who DO NOT LIIVE UP TO THEIR REFUND PROMISE.

From: support@1planhost.com
Subject: [LZF-67001]: www.z.com offline
Date: 15 April 2006 11:20:12 GMT+02:00
To: admin@z.com

====== Please reply above this line ======

xxx,

Your ticket has been submitted to our Support department, one of the staff members will review it and reply accordingly. Listed below are details of this ticket, you will need to use the ticket key listed below to update the status of this ticket from web.

Ticket ID: LZF-5656
Ticket Key: 3454565
Subject: www.x.com offline
Department: Support

You can check the status or reply to this ticket online at https://www.1planhost.com/esupport/index.php?_a=tickets&_m=viewmain&emailre=admin@x.com&ticketkeyre=35566&_i=LZF-234

There were some possible answers to this ticket in our knowledgebase, they are listed below:
When I'm FTP'ing, the directory listing doesn't show up, or it times out.
https://www.1planhost.com/esupport/index.php?_a=knowledgebase&_j=questiondetails&_i=170&ticketid2=LZF-67001&ticketkey2=e0549f70&doclose=1

Do I need to do anything to enable ASP on my website?
https://www.1planhost.com/esupport/index.php?_a=knowledgebase&_j=questiondetails&_i=106&ticketid2=LZF-67001&ticketkey2=e0549f70&doclose=1

What is Web Hosting and Why Do I Need It?
https://www.1planhost.com/esupport/index.php?_a=knowledgebase&_j=questiondetails&_i=78&ticketid2=LZF-67001&ticketkey2=e0549f70&doclose=1



Please let us know if we can assist you any further,

1planhost.com